Communication is a key, but often overlooked, aspect of the architect’s role. Understanding what constitutes effective communication, as well as having an awareness of the tools that can aid communication, can enhance the architect’s role and enable projects to run more smoothly. Effective communication can also translate to more satisfied clients, repeat business, and projects that remain on-time and on-budget.

Learning Objectives

  • Explore common challenges faced by architects and designers when communicating with clients that hinder the client relationship.
  • Identify good communication strategies that enhance the project specification process with clients and improve their overall satisfaction with the project.
  • Analyze the value and effectiveness of traditional and modern methods of communication as they apply to an enhanced client experience.
  • Examine case studies where communication enhanced or challenged the project team’s outcome and solutions that promote successful communication with clients.

Pre-requisite: Basic knowledge of the client/building professional relationship.