Zonda - Resource Library

People are talking about your company. What are they saying, and how can you engage in this conversation? For builders and remodelers who focus on delivering exceptional customer service, the opportunity for benefit far outweighs the risk of damage. To thrive in this new reputation economy, your challenge should be to double down on quality service -- it’s more important than ever. For the more ambitious, engage in the online dialog that’s already happening about your business. Read this whitepaper today.

Sponsored by: Guild Quality

The average contractor in the residential building industry has a recommendation rate of around 65%. This means 1 in 3 client’s would not recommend them to a friend. Considering that an unhappy client will tell 10 people about their experience, having a lower recommendation rate makes it harder to grow your business. There are 1000's of builders, remodeler’s and contractors throughout North America who have average recommendation rates of 90%. These businesses represent the best of the best in the residential building industry. If you want to go beyond average, take a lesson from their playbook. This whitepaper focuses on what those companies are doing to stand out and grow their business.

Sponsored by: Guild Quality